Help center
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Find help for riders or drivers, or contact us about a ride or account.
FAQ
Frequently asked questions
Browse rider or driver questions to find the help you need.
Need help?
Visit the Help Center to find the right way to contact us.
drovox is a Saudi platform that connects riders and drivers. Riders request rides in the drovox rider app, and drivers receive requests in drovox Hero.
Create your drovox account in a few steps:
• Add your mobile number, and you will receive a verification code.
• Add your name.
• You are ready to book your first ride.
• Add your mobile number, and you will receive a verification code.
• Add your name.
• You are ready to book your first ride.
Ride categories in Riyadh are Core, Max, Luxury, and Women. The app shows which categories are available for your pickup location and destination.
Rides are available in Riyadh. Enter your pickup location and destination in the app to check availability.
Choose from the payment methods shown in the app when you request a ride.
Check your ride details in the app for cancellation options and terms.
If the app shows a scheduling option when you request a ride, choose a time and review the details before confirming.
All Heroes are background-checked and vehicle-verified. Live tracking, an emergency button, and trip sharing keep you safe.
Download the drovox Hero app, enter your details, and upload the required documents. You can receive ride requests once your account is active.
View your payout details and the options available to you in your drovox Hero account.
drovox offers Core, Max, Luxury, and Women in Riyadh. Enter your pickup location and destination to see the options available in the app.
Invite relatives to your family account and pay for their rides from a shared family balance. They accept the invitation in the app and every trip appears in your history.
Share your needs on the Mobility Solutions for Organizations page so we can discuss options in Riyadh.
Review the offer terms and enter the code in the promo code field before confirming your ride request.
Yes. Every completed trip has a detailed invoice in your trip history inside the app.
Use the in-app chat from the trip screen, or call 920031761. Support is available around the clock in Arabic and English.
After every trip you rate your Hero and the vehicle. Heroes rate passengers too, which keeps quality high on both sides.
Your national ID, a valid driving license, the vehicle registration, and valid vehicle insurance. Upload them inside the drovox Hero app.
You can start receiving requests after we review your information and documents and activate your drovox Hero account.
Review your ride earnings in drovox Hero.
Use the drovox Hero app to turn ride requests on or off whenever it suits you.
Accepting requests keeps your acceptance rate high, and a high rate is what qualifies you for incentives and guarantee offers.
Share your referral code with a new Hero. Once they register and start completing trips, you earn with them.
Rides are currently available in Riyadh. Visit the Service Areas page for coverage details.
Yes. Add your vehicles in the drovox Hero app and choose which one is your default. Each vehicle needs a valid registration and valid insurance.
Your license, insurance and vehicle authorization each have an expiry date in the app. The app notifies you when one expires; upload the renewed document to keep receiving trips.
Tap the availability switch in the drovox Hero app. You only receive requests while you are online, and you can go offline at any time.
Yes, from the trip screen. Repeated cancellations lower your acceptance rate and can affect incentives, so if a passenger does not show up, pick the matching cancellation reason so it is recorded correctly.
Yes. Passengers rate every trip, and you rate passengers too. A high rating keeps your account in good standing and helps you qualify for incentives.
Visit the Help Center to find the right contact option. Have your ride details ready if your question is about a specific request.
Choose another option shown in the app or try again in a few minutes.
Check the ride details in the app. If you still have a question about the fare, visit the Help Center.
Check the expiration date, eligibility requirements, and usage limits. If the issue continues, contact us through the Help Center.
A fee may apply under the cancellation terms. Check the details shown in the app for your ride request.
Yes. You can pay with mada, Visa or Mastercard, Apple Pay, your drovox wallet, or cash.
Select Women when it appears in the app to request a ride with a woman driver, subject to availability.
No. drovox is for everyone. Women passengers can ask for a female Hero where available.
Contact support in the app, or email info@drovox.com, and ask us to delete your account. We delete your data except what the law requires us to keep, or while a balance or dispute is still open.
Requests go to the nearest available Heroes, so where you wait matters. Stay online in busy areas and at busy times, keep your acceptance rate up, and check that your documents are valid and your account is registered to the city you drive in.
Review your payout details and check your bank account information in the app. If the issue continues, contact Driver Support.
Retake the selfie in good light, facing the camera, without a hat or sunglasses. If it keeps failing, contact Hero support from the app.
Enter your name as it appears on your national ID, and your name in English where the app asks for it.
Each incentive has conditions shown in the app, such as online hours, accepting requests and trips per day. If you met them and the incentive has not appeared in your wallet, open a ticket from the drovox Hero app.
Contact Driver Support to check your account status and learn how to request a review.
Yes. Review the eligibility requirements, then apply through the drovox Hero app.