Support for riders and drivers
The Help Center offers guidance on rides and accounts for riders and drivers, along with ways to reach the drovox team.
Technology
Support and data analytics
Support tools help drovox teams follow up on questions and reported issues. Ride data helps us understand demand and review coverage and service quality in Riyadh.
Support options and service performance
From inside the app
When you contact us about a ride, include the ride number or its details so the support team can find it.
drovox Support System
The support system we run is becoming a product for support teams and their users. Coming soon.
Demand and coverage
We review where riders request rides and when demand rises to understand where more coverage is needed in Riyadh.
Service quality
We review ratings and reported issues to understand where riders and drivers encounter problems.
Handled with care
Personal data is handled under the privacy policy.