Help center
Driver support
Learn how to sign up, manage rides, and track your earnings in the drovox Hero app.
Need help?
Visit the Help Center to find the right way to contact us.
Download the drovox Hero app, enter your details, and upload the required documents. You can receive ride requests once your account is active.
View your payout details and the options available to you in your drovox Hero account.
Your national ID, a valid driving license, the vehicle registration, and valid vehicle insurance. Upload them inside the drovox Hero app.
You can start receiving requests after we review your information and documents and activate your drovox Hero account.
Review your ride earnings in drovox Hero.
Use the drovox Hero app to turn ride requests on or off whenever it suits you.
Accepting requests keeps your acceptance rate high, and a high rate is what qualifies you for incentives and guarantee offers.
Share your referral code with a new Hero. Once they register and start completing trips, you earn with them.
Rides are currently available in Riyadh. Visit the Service Areas page for coverage details.
Yes. Add your vehicles in the drovox Hero app and choose which one is your default. Each vehicle needs a valid registration and valid insurance.
Your license, insurance and vehicle authorization each have an expiry date in the app. The app notifies you when one expires; upload the renewed document to keep receiving trips.
Tap the availability switch in the drovox Hero app. You only receive requests while you are online, and you can go offline at any time.
Yes, from the trip screen. Repeated cancellations lower your acceptance rate and can affect incentives, so if a passenger does not show up, pick the matching cancellation reason so it is recorded correctly.
Yes. Passengers rate every trip, and you rate passengers too. A high rating keeps your account in good standing and helps you qualify for incentives.
Visit the Help Center to find the right contact option. Have your ride details ready if your question is about a specific request.
Requests go to the nearest available Heroes, so where you wait matters. Stay online in busy areas and at busy times, keep your acceptance rate up, and check that your documents are valid and your account is registered to the city you drive in.
Review your payout details and check your bank account information in the app. If the issue continues, contact Driver Support.
Retake the selfie in good light, facing the camera, without a hat or sunglasses. If it keeps failing, contact Hero support from the app.
Enter your name as it appears on your national ID, and your name in English where the app asks for it.
Each incentive has conditions shown in the app, such as online hours, accepting requests and trips per day. If you met them and the incentive has not appeared in your wallet, open a ticket from the drovox Hero app.
Contact Driver Support to check your account status and learn how to request a review.
Yes. Review the eligibility requirements, then apply through the drovox Hero app.