Rider Safety

Safety on your ride

Check the trip and vehicle details before you get in, and learn what options are available during and after your ride.

Before you get in

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Check the vehicle details

Before getting in, make sure the vehicle that arrives matches the details in the app.

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A live photo check

Heroes confirm their profile photo with a live selfie check when they register.

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Review your trip details

Check the pickup location, destination, and displayed fare before you confirm your ride request.

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Rides with women drivers

Select Women to request a ride with a woman driver, subject to availability in the app.

During your ride

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Follow your route

Follow your ride on the map in the rider app.

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Your Hero’s real position

The line to your pickup is drawn from where your Hero actually is.

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Share your trip

Send your live location and Hero details to family or friends.

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Emergency button

One tap connects you to emergency help from inside the app.

After your ride

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Two-way ratings

Passengers and Heroes rate every trip. Accounts with low ratings or repeated issues can be suspended.

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A receipt for every trip

Every completed trip has a detailed invoice in your trip history.

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24/7 support

Chat from the trip screen or call 920031761, in Arabic and English.

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Report an issue

If you have a problem with a ride, visit the Help Center for ways to contact us.

What to do

If something goes wrong

  1. Use the emergency button

    In immediate danger, use the emergency button in the app or call the emergency services.

  2. Share your trip

    Send your live location to someone you trust.

  3. Contact us

    Visit the Help Center to find the right way to reach us.

  4. Rate and tell us

    Rate the trip and describe what happened so the team can act on it.